Privacy Policy

Identification of the Responsible Party

In compliance with the Federal Law on Protection of Personal Data Held by Private Parties and its Regulations, we inform you through this Privacy Notice that OPM INTELIGENCIA EN TECNOLOGÍA, S.A. DE C.V. (hereinafter “TETHWAY”), located in Mexico City, is responsible for the use and protection of your personal data. This data is collected through registration forms located on our website: https://tethway.com/esp/crear-cuenta.php (hereinafter the “Site”).

Personal Data Collected and Purposes

The personal data we collect includes full name, address, phone number, email, official identification (INE or Passport), and proof of address for the last 3 months (telephone, electricity, or water bill). This data will be used for the following purposes:

• Account Registration and Setup: To create and manage your user account for accessing our services.
• Follow-Up and Contact: To identify and contact users to follow up on requested services and resolve inquiries.
• Identity Verification: To process biometric verifications and confirm the user's identity.
• Accreditation and Validation: To verify identity with the National Electoral Institute and comply with legal requirements.
• User Support: To resolve questions and clarifications related to the site.
• Regulatory Compliance: To comply with the Federal Law for the Prevention and Identification of Transactions with Resources of Illicit Origin and other legal requirements.
• Banking Information: To clarify and verify banking information.
• Complaint Resolution: To investigate and resolve complaints or claims.
• Compliance with Requirements: To fulfill requests from competent authorities.
• Fraud Detection: To detect and prevent fraud and illicit activities.
• Communication: To contact you via calls, emails, messages, and other means.
• Geographic Location: To determine the user's geographic location to offer personalized content and benefits.
• Quality Monitoring: To monitor and evaluate the quality of services.
• Security: To maintain the security of electronic networks and communications to protect user information.

ARCO Rights

You may exercise your Access, Rectification, Cancellation, and Opposition rights (ARCO) at any time, or revoke your consent for the use of your personal data under this Privacy Notice. To do this, you can contact our Privacy Department at contacto@tethway.com to limit the use and disclosure of your personal data.

Data Retention Period

Comments and their metadata will be retained indefinitely to automatically recognize and approve subsequent comments instead of holding them in a moderation queue. Registered users' personal information is stored in their user profile. All users can view, edit, or delete their personal information at any time, except for the username. Site administrators can also view and edit that information. If you fill out a form on our site, the data will remain private and only TETHWAY will have access to it. To unsubscribe, please send an email, and we will respond to your request.

Use of Cookies, Web Beacons, and Other Technologies

Cookies are small text files stored on your device when you visit our website. These may include:

• Session Cookies: Deleted when you close the browser.
• Persistent Cookies: Remain on your device for a specified period or until you manually delete them.

Cookies on our website serve various functions:

• Functionality: They allow the site to remember your login data and user preferences.
• Analytics: They help us understand how you interact with our site, allowing us to improve your experience.
• Advertising: Used to show you relevant ads and measure the effectiveness of our advertising campaigns.

When you leave a comment on our site, you can choose to save your name, email address, and website in cookies. This option is available for your convenience and facilitates future comments, avoiding the need to re-enter your information. Cookies have different durations depending on their purpose:

• Session Cookies: Expire at the end of your visit.
• Persistent Cookies: Can last from a few days to several years, depending on their specific function.

Control and Deletion of Cookies: You can control and/or delete cookies at any time from your browser settings. For more details on how to do this, please consult your browser's help section. Note that by disabling cookies, some functionalities of our site may be affected.

Embedded Content and Analytics

Articles on our site may include embedded content from other websites, which may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with that content. We use tools like Google Analytics to understand the use of our site and improve our services.

Modifications to the Privacy Notice

TETHWAY reserves the right to modify this Privacy Notice. Any changes will be notified through our Site in the Privacy Notice section. Your personal data will be treated in accordance with the security levels required by the Federal Law on Protection of Personal Data Held by Private Parties.

Contact for Suggestions and Complaints

If you have any questions, concerns, suggestions, or complaints regarding this Privacy Notice, we invite you to contact us through the following means:

• Email: contacto@tethway.com
• Phone: +52 55 5596 6141
• Contact form: https://tethway.com/esp/contacto.php

Our customer service team will be happy to assist you. We are committed to responding to your inquiry within a maximum of 48 business hours. Your feedback is very important to us and helps us continuously improve our services and user experience.

Process for Suggestions and Complaints

1. Receipt of Inquiry: Once we receive your question, suggestion, or complaint, we will send you confirmation of receipt via the same medium used for contact.
2. Initial Assessment: Our team will evaluate your inquiry and, if necessary, refer it to the corresponding department for a more detailed analysis.
3. Resolution and Response: We will strive to resolve any concerns or complaints as quickly as possible. We will keep you informed of the progress and any measures taken to resolve the issue raised.
4. Feedback: Later, we will ask for your feedback on how we handled your inquiry, allowing us to improve our customer service process.

Commitment to Privacy

At TETHWAY, we value the trust you place in us and are committed to protecting your privacy and personal data. All inquiries will be treated confidentially and in accordance with our privacy policies.

Acceptance

By using our Site, the user accepts the terms set forth in this Privacy Notice. By providing your personal data, the user declares that they have read and accepted the terms of this document.